Terms and Conditions

We make every effort to ensure that all the information on our website is up to date, accurate and complete. However, we are only human and mistakes can happen, so you should check all important points with one of our staff before making your purchase decision based on the information contained on this website.

Where changes to specifications occur we would generally expect improvements.

We do not supply any unit with iva as standard if you require iva it must be ordered as an optional extra at £1999.

Due to the nature of progress in manufacturing standards, and changes in legislation, it is not always possible to keep the product details up to date. Where changes to specifications occur we would generally expect improvements; the vagaries of legislative bodies are beyond our control though, so please ask, particularly if you are dependent on something technical that you cannot check just by looking at our samples. We do all we can to keep our displayed prices accurate. However, if someone makes a mistake, knocking off thousand of £’s with a typing error, we cannot be held to that price. If you spot such a glaring mistake, we would be obliged if you could let us know and we can get it corrected as soon as possible.

We do not warrant or guarantee in any way that your tow vehicle is compatible with any of our trailers, you must seek advice on weights etc. from your vehicle manufacturers.
Please check your towing entitlement on your driving licence.

Note all caravans over £20,000 for insurance will need a tracker/wheel and hitch locks and storage when not used at CaSSOA facility.

All caravans, travel trailers and fifth wheels are sold as pre-owned as they have to be registered in the USA first.

All caravans/trailers with gvw of over 3500kg or 7m are sold as static holiday caravans.

All ex-demonstration units are sold as used.

DVD/CD players will only play region 0 or multi-region discs. If requested, we will supply free of charge a UK DVD player in addition.

All removable contents in our holiday homes are sold as a separate priced item and include VAT.

Gas and electric habitation certificates available if required at £199.

NOTE AMERICAN CARAVANS WILL NOT FIT ON SWAN NECK OR RETRACTABLE TOW BALLS YOU NEED A BOLT ON TOW BALL FACILITY AND NEEDS TO BE 18” HIGH TO GET THE HEIGHT. AN ADJUSTABLE HITCH PLATE THAT COSTS AROUND £40 IS THE BEST. IF YOU ARE UNSURE PLEASE CONTACT US.

Payment Terms
No trailer can be collected until paid for in full with cleared funds.

All goods remain the property of the company until paid for in full with cleared funds, and removed from our premises.
all products include vat at current relevant rates.

Warranty Repairs
All same year units have a full 12 months’ warranty which is not on site but return to base – you can buy on-site warranty at extra cost all used (previous year or older) units carry a full 90 days return to base warranty again on-site warranty is available at extra cost. On used units we only offer repairs to faulty items not wear items and the unit must be booked in via service department and returned at your own cost – we can do work on-site (except roofing) but additional costs apply.

ALL NEW CARAVANS SUPPLIED REQUIRE A FULL SERVICE FROM DATE OF PURCHASE WITHIN 24 MONTHS AND THEN YEARLY THEREAFTER.

On-site Warranty

Labour only:

Mainland England & Wales – £999 per year or £1999 for 3 years

Highlands and far south – £1199 per year or £2699 for 3 years

Collection/Storage
All trailers which have not been collected within 1 month of being notified that it is ready for collection will be charged at £20 per day for storage, which must be paid before collection.

UK only – If the towing vehicle has a permissible gross weight in excess of 3.5 tonnes the maximum width and length of the drawbar trailer (body only excluding drawbar) are 2.55 metres and 12 metres respectively. If however the gross weight of the towing vehicle is 3.5 tonnes or less, then the maximum permissible width and length for a drawbar trailer (body only excl drawbar) are 2.55 metres and 7 metres respectively. In both cases, the overall length of the towing vehicle and trailer must not exceed either 18m or 18.75m depending on the type of towing vehicle this is for transportation to the static park that the caravan will be sited unless in the case of a showman who have other overriding regulations within their guild.

Disclaimer
We reserve the right without obligation to improve or modify product which may change the specification, models and feature availability. The information in this website reflects the product design, fabrication and component parts at the time of publication. Subsequent refinement may be evident in the actual product after the date of publication. Photographs may show some equipment that is optional. Consult your dealer for further information.

All caravans, travel trailers and fifth wheels are sold as pre-owned as they have to be registered in the USA first. All caravans/fifth wheels supplied outside of the UK are supplied for you to arrange registration within your country or we can arrange this at extra cost.

NOTICE
All prices quoted exclude IVA VOSA certification which is £1999 and available if you wish to use your caravan as a tourer (not required if used as a static) all caravans are sold as static caravans unless the IVA VOSA pack is purchased.

VAT
All units subject to VAT at applicable rate.

Delivery Insurance
All of our products are delivered by insured 3rd party transporters if in the unlikely event the product is damaged in transit or on delivery photos and a statement from the driver in duplicate and signed by both parties should be signed so that you can make an insurance claim against the transporters insurance we accept no liability in these cases.

Warranty on new units is parts only return to our workshops for 12 months you can extend this up to 3 years for £499 used units is 90 days.

On-site Warranty (otherwise return to our workshops warranty free 12 months on new can be extended to 3 years at £499)

Labour only:
Mainland England & Wales – £999 per year or £1999 for 3 years
Highlands and far south – £1199 per year or £2699 for 3 years
Includes upto 3 call outs per year

Trade sales have no warranty

Export orders are sold with no warranty

Call outs to persons who have not bought onsite warranty will cost £30 per hour travelling and £50 per hour onsite.

NOTE
THE WARRANTY IS VOIDED IF YOU REMOVE FURNITURE IN THE UNITS SLIDEOUTS AND OTHER AREAS THAT WAS FITTED AS IT WILL CAUSE PROBLEMS WITH THE FRAME ALSO IF UNITS ARE REMODELED OR RENOVATED THE WARRANTY IS VOIDED.

SALVAGE UNITS
All units that are sold as salvage come without warranty and any defects not seen are also not warranted. You should spend the time to completely examine any salvage unit prior to purchase as no comebacks will be entertained.

NOTE ALL UNITS
Units in stock – deposits are non-refundable unless we are at fault.
New or used orders – once order is placed and then ordered with the factory/supplier in the USA these orders cannot be cancelled and, if cancelled by you, no deposit will be refunded.

SPECIAL ORDERS FROM USA
Please note on special orders from the USA all prices based on the exchange rate at time of purchase. If the exchange rate worsens we reserve the right to raise the purchase price by the percentage of the difference in the exchange rate.

HOW TO LIST

IF YOU ARE LIVING LONG TERM IN THE UNIT YOU MUST VENTILATE AND USE AN ELECTRIC DEHUMIDIFIER IN EACH ROOM TO TAKE THE WATER OUT OF THE AIR

TURN MATTRESES REGULAR AND CLEAN UNDER THEM

DO NOT COVER UP ANY VENTILATION VENTS OR HEATING VENTS

DO NOT RUN HEATING ABOVE 25 DEGREES CENTIGRADE 78 FARENHEIT

As the product is not trimmed like European trailers inside you will find that they use putty to cover joints and staples etc this is how they are built you can lightly wipe any excess but again this is how they are built it is not a fault but a characteristic of the American units we cannot change this

When it’s been raining and you bring in your slide out its best to towel down the slideout roof first also regular maintenance of the sealing rubbers with something like Vaseline is good

Always ensure your caravan is level all round or your slideouts will not go in correctly and if pitched permanent you need to put axle stands midway on the chassis to avoid flexing the caravan does not need to be 100% level unless doors do not shut then take off stands and legs check they open and close and the level to that

All caps bungs and screw on end caps will be in the drop down door compartment for the water heater these are quite often taken out after testing to allow emptying of all points

Also new item some hot water heaters that work on both gas and electric !! you have to go outside into the drop down door for the water heater and turn it onto electric this way its always on electric

Any questions/problems on using anything or faults do not call us please email ACDCUSTOMER@GMAIL.COM your reply will be quicker

NEVER LOAD YOUR TRAILER INCORRECTLY YOUR NOSE/HITCH WEIGHT SHOULD BE ABOUT 5% + OF THE CARAVAN WEIGHT ALSO DO NOT OVERLOAD AT THE BACK AS THIS CAUSES THE CARAVAN TO SWAY

OUR WARRANTY IS PARTS ONLY RETURN TO BASE
OR PARTS AND LABOUR IF RETURNED TO OUR SERVICE CENTRE (UNLESS YOU BUY ON SITE SERVICE)

HOW TO DO ALL THE BASIC THINGS ON YOUR CARAVAN
(NOTE SOME ITEMS WILL VARY LIKE CABLE PLUGS AND AUTO LIGHTING ETC.)

TOILET SMELLS??

Manually bring in slide out video link —https://www.youtube.com/watch?v=BWCnT7JjV8A

BRAKE CONTROLLER (IF FITTED) not on R-pods

THIS IS LOCATED IN YOUR FRONT BELLY BOX IT USUALLY WILL HAVE + AND – ON IT WHICH IS VERY SIMPLE MORE AND LESS BRAKES SO TEST BY CONNECTING UP YOUR CAR SAY IN A QUIET ROAD AND PULL FORWARD IF YOU FEEL THE BRAKES ARE TOO AGRESSIVE ON THE TRAILER THEN STOP GET OUT AND PRESS – A FEW TIMES AND TRY AGAIN TILL YOU CAN FEEL THE TRAILER SLOWING YOU DOWN BUT NOT LOCKING IT BRAKES UP AND VICE VERSA
YOU MUST HAVE 12V POWER AT ALL TIMES TO YOUR BRAKE CONTROLLER SO IT IS WIRED TO THE BATTERY ON BOARD BUT YOU MUST HAVE GREY PLUG SPLIT CHARGING ON YOUR CAR TO KEEP THE BATTERY CHARGED WHILST GOING DOWN THE ROAD AS IF YOUR BATTERY RUNS OUT —-YOU HAVE NO BRAKES!!!

Working your room wall thermostat see these instruction links

Also if the power goes off whilst the heater is working it can take a few hours to re set and also will go to Fahrenheit if you want Celsius press – and plus together

Water filler leaks
Sometimes this is because they are being filled too fast and it kicks air back and overflows –sometimes after transit the interior pie that connect to the exterior filler becomes loose check this from the inside and tighten as needed also sometimes it’s not a leak but the drain taps are open they hang down from under the caravan they are usually left open after testing
Also mains water filler needs a pressure regulator they are £24.99 delivered from us

DO NOT TOW TRAILER WITH WATER AND WASTE TANKS WITH LIQUID IN THEM unless completely full

Water pump is pulsing or running all the time and water pressure is erratic
Please check the outside shower if you have one that the h+c taps are fully closed also see this video to adjust the pump
https://www.youtube.com/watch?v=jtjssFGWA-I

SLIDEOUT DOES NOT GO ALL THE WAY OUT AND CLICKS WHEN TRY TO PUT OUT –THIS IS USUALY LOW BATTERY NEED MAINS POWER AND BATTERY ON—you might have to do the final bit manually if no power see previous instructions

SEE THIS WEBSITE FOR VIDEOS TO MAINTAIN AND DIAGNOSE/REPAIR ANY PROBLEM
http://www.rvdoctor.com/

THESE ARE ALL GENERIC AND SOME ITEMS DO NOT APPLY
COPY AND PASTE INTO YOUR SEARCH BAR

LINK1 GENERAL SET UP –https://www.youtube.com/watch?v=Lf-jE-QFzfA

LINK2 GENERAL LEVELLING –https://www.youtube.com/watch?v=0uij_QTGSNE&list=PLADWXM8tX4A8-0qXMVnW25X7u3_QLga2r

LINK3 GENERAL SET UP–https://www.youtube.com/watch?v=Xl-PBWt-O3I&list=PLADWXM8tX4A8-0qXMVnW25X7u3_QLga2r&index=3

LINK4 MANUALLY RETRACTING SLIDEOUT–https://www.youtube.com/watch?v=o_3vc0STmfI

LINK5 WINTERISE YOUR TRAILER–https://www.youtube.com/watch?v=uzhJ7PlYKzA

LINK 6 WINTERISE YOUR TRAILER– https://www.youtube.com/watch?v=WzDRS4BgySA

LINK 7 CHANGE WHEEL WITHOUT A JACK!!– https://www.youtube.com/watch?v=fMCYLJVm6Xw

LINK 8 HOW TO EMPTY YOUR HOLDING TANKS–https://www.youtube.com/watch?v=3TlTabBcAz0

LINK 9 CLEAR TOILET BLOCKAGE NOT FOR SQUEAMISH—https://www.youtube.com/watch?v=n-mAzIyWg_E

LINK 10 -HEATER TROUBLE SHOOTING—http://www.rvforum.net/miscfiles/Furnace_Trouble-2.pdf

LINK 11 heater parts breakdown -http://www.atwoodmobile.com/manuals/furnaces/MPD%2033179%20SP%201.08.pdf

LINK 12 –water heater will not start up –https://www.youtube.com/watch?v=u29Sl9j0TM4

LINK 13 water pump continues to run but does not pump water see or pumps and splutters https://www.youtube.com/watch?v=TtUpNaDmIv8

DO NOT USE CHEAP GAS (or use your gas bottle at an angle it must be stood upright) AS THERE WILL BE AIR IN IT AND THE APPLIANCES WILL NOT RUN CORRECTLY and cause damage even a fire !! ALSO ELECTRICITY SHOULD BE CLEAN AND IF GENERATED or on a site MUST GO THROUGH A SURGE PROTECTOR—always use a 4kg p/h propane regulator not a 1.5kg
if your regulator freezes up do not pour warm/hot water on it turn off gas and wait to de-freeze or take off and take inside till defrosted and put back on

Microwaves
As the microwaves are designed at 60hz and in the UK we get 50hz power you will find the clock on the microwave will not keep time there is nothing that can be done about this as is normal for the product being used in the UK

TVs if you have a TV with USA foreign plug on it do not change it to a UK plug and do not put in 220v socket as it will blow up the TV

Condensation
It is always best to have a dehumidifier to take the water out of the air and moisture traps in wardrobe slide outs as they are not heated and will have cold air meeting warm see pic below these are only £1 each put a couple in and monitor, we have people who call to say they have a roof leak but turns out to be condensation 99% of the time these units very rarely leak even on the slideouts
condensation can make your walls sweat and the underside of mattress get wet

RV Condensation: 10 Ways to Reduce it!
https://rvshare.com/blog/condensation-in-your-rv/

Norcold refrigerators !! to adjust temperature

1. Open fridge door
2. At the top back there are silver fins
3. On a fin there is a wire with a black clip on it
4. To get the fridge warmer move the clip to the right maybe 4th /5th fin from the right
5. To make it colder reverse this procedure

Watch “TEACH ME RV! Adjusting your RVs fold down entrance steps.” on YouTube
https://youtu.be/mMtI_kJ1v-U

Watch “Teach Me RV! Setting up your Travel Trailer at your camp site!” on YouTube
https://youtu.be/bRV6vpH8VCM

Any more technical issues contact Thetford ask for tech dept and explain the problem
info@thetford.com
Or by calling
001-800-543-1219
Also trouble shooting document can be found at
http://bryantrv.com/docs2/docs/domser.pdf

If your DVD will not play UK DVD region 2—although DVD should be set to zero to play all except the very latest DVDs

1.Power on unit

2.Turn to DVD mode.

3.RV4500: open disc door;

RV5070/RV5090: Eject and remove disc, pull out USB device if there is USB device plugged in unit.

4.Press “8” “2” “0” “2” in remote control one by one, then will display factory mode in TV display

5.there is region code change section, use “up” “down” button to select the target region code and press “enter” button in the remote control to confirm the modification.

6.Press “setup” in the remote control to exit factory mode.

7.Restart unit.

TVS

AS THERE IS NO LONGER ANY TERRESTIAL TV SIGNALS APART FROM LOCAL YOU MIGHT NEED A CHEAP FREEVIEW BOX (LESS THAN £20 ON EBAY) AND AN INDOOR DIGITAL AERIAL (LESS THAN £15 ON EBAY) TO RESOLVE THIS ISSUE AS AMERICAN UNITS ARE NOT DIGITAL

IF YOUR PUMP WORKS BUT DOES NOT PUMP WATER THROUGH THE TAPS THEN THE BYPASS VALVE NEAR THE PUMP IS OFF –FIND THE PUMP AND TURN THE VALVE OPPOSITE TO WHAT IT IS AND SEE IF THAT WORKS IF NOT PUT VALVE BACK AS IT WAS -ALSO THERE IS AN ADJUSTIBLE PRESSURE VALVE ON THE PUMP

WATER HEATER AIR BLEEDING THERE IS IN THE WATER HEATER DOOR UNIT OUTSIDE OF THE CARAVAN 2 WAYS OF DOING THIS 1.THERE IS A VALVE THAT YOU CAN LIFT TO LET AIR OUT OR 2.YOU CAN OPEN THE EMPTYING NUT A BIT BUT THIS WAY DO NOT TAKE THE NUT OUT AS YOU WILL EMPTY ALL THE WATER ON YOURSELF –BOTH PROCEEDURES NEED THE PUMP ON AND WATER IN THE SYSTEM

PLEASE CHECK

ON A REGULAR BASIS CHECK ALL CONNECTIONS TO THE WATER PUMP AS IT IS A VERY FAST VIBRATING ITEM AND ON OCCASION WE HAVE FOUND THE CONNECTIONS COME SLIGHTLY LOOSE CAUSING A SMALL LEAK—ALSO ENSURE IF YOU ARE CONNECTED TO MAINS WATER YOU HAVE A PRESSURE REGULATOR FOR THE WATER SUPPLY BETWEEN THE SUPPLY AND THE CARAVAN OTHERWISE IF YOU HAVE TOO MUCH PRESSURE IT CAN BLOW JOINTS INTERNALLY ON PIPES APART WHICH WILL NOT BE WARRANTED SEE REGULATOR ON EBAY LINK -http://www.ebay.co.uk/itm/American-Motorhome-RV-Water-Pressure-Regulator-3-4-With-Guage-/120932422974?pt=LH_DefaultDomain_3&hash=item1c2822553e
OR IS AVAILABLE FROM http://stores.ebay.co.uk/rvspares/

AC/HEATER

YOU WILL FIND THAT YOUR AC FAN WILL COME ON WHILST YOUR BLOWN AIR HEATER IS ON THIS IS TO CIRCULATE THE AIR –THIS DOES NOT PUT THE CONDENSER ON, ON THE AC IT’S TO MAXIMISE THE PERFORMANCE OF THE HEATER AND HELP ELIMINATE CONDENSATION IF YOU DON’T WANT THE FAN ON TURN IT TO OFF INSTEAD OF AUTO (OR TRIP IT OFF AT THE BROWN TRIP BOX IT WILL SAY AC)

YOU WILL FIND MOST GUIDES ON YOUTUBE IF YOU SEARCH HOW DO I XXXXXX ON MY TRAVEL TRAILER OR ENTER THE APPLIANCE MAKE AND MODEL

PLEASE EMAIL US WITH ANY OTHER ITEMS WE HAVE NOT COVERED SO WE CAN UPDATE THIS LIST—EMAIL ACDCUSTOMER@GMAIL.COM

ALWAYS CHECK WHEEL NUTS ON NEW TRAILERS AFTER FIRST 50 MILES THEN CHECK WHEEL NUTS REGULARLY

A FEW ITEMS OF HOW NOT TO

IF YOU FIND A LEAK ON YOUR WATER OR GAS SYSTEM -TURN OFF THE WATER OR GAS AND NOTIFY US BY EMAIL -DO NOT CONTINUE TO ALLOW IT TO LEAK
IF ANYTHING BECOMES FAULTY EMAIL US IMMEDIATELY

Note to anyone who has bought a standard USA unconverted coach from us:

When you have the electrical, conversion done for the coach you are welcome to get your electrician to call us as all the tails for the appliances must stay 110volt includes fridge, microwave and AC TV if American and fire place if American etc. –or if not they will burnt out and there will be no warranty YOUR ELECTRICIAN WILL NEED TO CERTIFY THE CARAVAN AND SEND US A COPY HE WILL ALSO NEED TO WARRANTY ALL ELECTRICAL

for the sockets ring they are simple so if they call us we can explain -better to be safe than sorry

WE CAN SUPPLY FROM STOCK A FULL AWNING FOR THE ROLL OUT AWNING CALLED THE CAREFREE VACATION R ROOM –SEE THIS LINK FOR HOW EASY IT IS TO SET UP THEY ARE £999—https://www.youtube.com/watch?v=wz9vUysPyIE

R-PODS WE DO A STANDARD UK AWNING AND BLOW-UP AWNING £199-£299

ALL RV SPARES, PARTS and ACCESORIES AND REPAIRS ARE AVAILABLE FROM

Motorhome Medics | RV Spares
www.motorhomemedics.co.uk/
Professional experienced company for all your American RV 5th wheel and motorhome needs. Repairs, conversions, and spares.

ABP Accessories – Your First Choice for Motorhome & RV …
www.abp-accessories.co.uk/
American RV Motorhomes Accessories Spares, Outdoor Living, Indoor Living
Parts and Accessories | Gold RV
www.goldrv.co.uk/parts/
Parts and Accessories. Please select your category. Accessories · Appliances · Automotive · Carriers and Haulers · Cleaners · Clothes · Covers · Electrical.
Star Spangled Spanner
starspangledspanner.com/
American RV, Fifth Wheel and Travel Trailer Parts, Spares, & Accessories Company based in the UK.

Onsite repair people

Keith 07798 683920

Asp 01664 561494

Davies 01543 570796

las 01604 861999

Steve at Mobile RV 07860432751

Mercury RV
Simon Edgecombe
CONYER FARM IND EST, CONYER ROAD
CONYER
Nr TEYNHAM
Kent
ME99HH
United Kingdom
Phone:01795522272
Email:info@mercuryarv.co.uk

Please note all warranty work should be booked in at email
acdcustomer@gmail.com we do not come out onsite unless you have bought onsite warranty

We do not loan caravans or ar-range accommodation unless you have bought onsite warranty

You must book in any warranty work and bring it into us